Open Position – Family Support Coordinator

Family Support Coordinator

Job Description
Excelsior Family Connections is seeking an individual who will work to create an environment where young children gain social, emotional, and cognitive skills and caregivers are supported to build healthy families. The position will coordinate the family support program and play a vital role in the early childhood education program.

Essential Duties and Responsibilities

  • Plan and implement family support programs in accordance with work plan and goals including parent workshops, community events, information and referral, and Chinese Caregiver Support Group
  • Lead outreach efforts including conducting outreach at public and private organizations, community events and citywide events, as well as updating outreach area
  • Provide case management, I&R, workshops to Chinese speaking participants
  • Create and translates program flyers and monthly calendars
  • Facilitate surveys and evaluations of family support programs, and works with the Program Director to monitor progress for grant proposals and reports
  • Responsible for Chinese translation of intake forms, agency rules, announcements, and communication between families and staff
  • Works collaboratively with a team of the Early Childhood Program Manager and Family Support Assistant in early childhood education programs
  • Supervise interns and volunteers
  • Engage with on-site parents and caregivers in an on-going, respectful manner
  • Works collaboratively with Family Connections outreach team to expand services, agency and community-wide
  • Coordinate and monitor exit and entrance, free play, snack time, reading, circle time/singing, exercise, and puzzle time as needed if teachers are out and subs not available
  • Attend weekly staff and other relevant meetings
  • Perform other related tasks and duties as assigned


  • BA in Child Development, Social Work or related field
  • Bilingual in Cantonese and English required; Bi-literate in Chinese and English required
  • Minimum 4 years of experience working with toddlers, young children, and families
  • Experience with community outreach and case management
  • A warm, caring personality with strong interpersonal skills
  •  Strong organizational and administrative skills including computer literacy skills and familiarity with
    MS Office and data enter skills
  • Able to work both independently and collaboratively
  • Excellent communication skills
  • DOJ fingerprinting clearance required
  • Ability to handle multiple responsibilities, effective problem solving and mediation skills, and
    commitment to Agency’s mission.

Compensation and Application Process

  • $42,000-$46,000; depending on experience
  • Full Time, Non-Exempt with Benefits
  • Monday-Friday, 9:00am to 5:00pm; with occasional weekend and evening hours as needed
  • To apply, email your cover letter (required) and resume to: Please, absolutely no inquiring phone calls!

Family Connections is an Equal Opportunity Employer. The above statements are intended to describe the
general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified

Additional Requirements

This is an office position requiring frequent sitting, typing and computer use. The position occasionally requires to pushing and/or pulling objects up to 50 lbs., and lifting and/or carrying objects up to 25 lbs. The position requires the ability to frequently move about or remain seated depending on the task at hand.